FAQ

Processing Time

Custom orders typically take 1–3 weeks, depending on colour availability and any additional details.

Want a Different Style?

We love custom inspiration. Send us your ideas via Instagram DM and we'll work with you to bring them to life.

Need Your Bag Urgently?

Message us with your deadline and we'll do our best to accommodate rush requests. We want you to have your finished look on time.

Do You Accept Returns or Exchanges?

We don't offer returns or exchanges, but we will always do our best to resolve any issues you have. If something isn't right, just send us a message and we'll work it out together. 

Care Instructions

Hand-wash your BY Morgan bag with gentle soap and lay flat to dry. This keeps it looking beautiful for years to come.